Shipping & Returns

Shipping & Returns

1.Shipping Information—
Due to COVID-19, we have reduced the number of employees in our operations center. Our shipping time is generally 3-6 days, and the order can leave the warehouse the day after you place the order.
The shopping season (Black Friday/Cyber ​​Monday) shipping time may be extended

2.Shipping Rates Within the U.S. —
Within the United States, all our orders are shipped free of charge

3.The Goods Are Not Delivered In Time Or Are Lost—

Once the shipment has been picked up by the carrier, you will receive an updated tracking number, which can be used to follow your package’s journey to the destination. If your package says that it has been delivered, but you cannot find it, please give your local post office a call. They have access to exact GPS coordinates where your driver delivered the package, which can help you locate your package’s whereabouts. SMSUX under no circumstances is responsible for lost or stolen packages once there has been a delivery confirmation for that tracking number we are unable to issue a refund of any kind.
We suggest that the customer open a claim with USPS, as this may lead to the locating of a lost package.

4.International Shipping and Custom Duties and Fees

When you order merchandise from another country, you are required to pay customs to bring the item into the country, it is your country’s sales tax. We cannot declare your package as a gift as it is illegal in the United States. The customer is responsible for any customs expenses.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

5.Stress Free Returns & Exchanges
If we make a mistake with your order or send a less-than-perfect product we will reship and replace your product. Due to the nature of our products we cannot accept returns for products that have been opened for the safety and health of our employees . Returns are accepted within 30 days of purchase. Contact our customer care team at sales@smsux.com and they can assist you.

Refunds are contingent upon the company’s reception of the unwanted SMSUX Product. Exchanges are dependent upon product availability.

SMSUX Customer Care Email: sales@smsux.com